Customer Service
Documents to assist customer service
Membership
- Where (or how) do I manage my Membership?
- How to cancel your membership
- How can I tell if my account is current (paid up to date?)
- How do I change the credit card that is used to charge my payments each month?
- How much are my membership dues?
- Can you take my payment over the phone?
Treatment
Test FAQ's
- Can I get the results of each test I order on a separate report?
- Difference between IgM and IgG?
- Do I need a doctor's order?
- Do you offer tb tests?
- Does Personalabs offer lab testing on animals?
- Even though I do not have symptoms can I still have a STD?
Appointments
Payments
- Can I pay for a test with cash?
- Do I have to pay any fees at the lab?
- Do you accept insurance?
- How do I request a refund?
- How will the charges appear on my credit or debit card statement?
- I paid for my tests; why is my order stuck in pending?
Results
- Can I get results over telephone?
- Can you email test results?
- Do positive STD and HIV results get reported?
- Do you keep a copy of test results?
- How can I share my results with my Doctor?
- How do I get my test results?
Privacy
General FAQ
- I feel nervous and embarrassed to go to the lab for testing. What should I expect?
- Are the lab tests free?
- Can I go to any Quest Diagnostics in the USA?
- Do I need a doctor to get a blood test through Personalabs?
- Do I need a referral from a doctor?
- Do I need to get approval from my health insurance before ordering a test?